Frequently Asked Questions

Q: What sort of problems can you fix?
A: At It’s Electric, we have successfully tracked and solved thousands of electrical problems, and we can solve yours too. Whether you’ve lost power to part of your home, have lights that flicker, or switches that are humming, we can fix it. More importantly, we will fix it correctly.
Q: I lost power to an area of my home, but no breakers are tripped. What is wrong?
A: This means you have a damaged or broken circuit hidden somewhere in your home. Finding and repairing this type of problem can be difficult. But don’t worry, because we are experts at troubleshooting.
Q: My breaker will not reset. Does that mean it’s broken?
A: Probably not. Breakers are designed to shut-off power when they detect problems on a circuit. The more likely cause is a problem somewhere on your circuit. Do not make multiple attempts to turn “on” a breaker that is tripping. This can be very dangerous and cause further damage to your electrical system. Let us find the problem, and then we can safely restore power to that circuit.
Q: What is the sizzling or cracking sound I hear coming from my electrical panel?
A: That is the sound of an electrical hazard! If you hear sizzling, crackling, or popping noises coming from your electrical panel, call a qualified electrician ASAP.
Q: Why do my light bulbs burn out quickly?
A: This is a common problem but the causes vary. First, make sure you are using the correct wattage bulb for that light. If your bulb gets too hot, it will burn out the filament. Second, have a qualified electrician check the connections and sockets in your fixtures. Third, consider switching to LED bulbs in frequently used rooms like kitchens. In a room with 6-12 regular recessed lights, you can reasonably expect to change a bulb every 2-3 months (this is assuming that each individual bulb lasts 1-2 years on average). If you install LED bulbs, you will need to replace your bulbs almost never!
Q: Why are all my lights getting really dim or really bright?
A: This is a very serious problem! Unplug any sensitive electronics in your home and immediate call a qualified electrician to troubleshoot the problem. Whole house power fluctuations can seriously damage your home. This issue is generally caused by problems in your main electrical service, electrical panel, or meter housing. This problem can also be caused by your power company connections. Regardless of the problem, we will find it very quickly and help you get it resolved ASAP.
Q: Why is half the power in my home out?
A: This is actually a common problem because most homes in Atlanta operate on one “phase” split into two main power feeds. If one of these power feeds fails in your panel or meter, you will lose roughly half the power to your home. This problem can also be caused by your local power company. Regardless of where the problem is coming from, It’s Electric will find it quickly. We recommend getting this issue checked out ASAP.
Q: What does troubleshooting cost?
A: We charge $149 for residential power problem calls. This includes the service call, the guaranteed troubleshooting, and any minor adjustments the system might need. After finding the problem, we will give you the exact cost to fix it and options so you can make an informed decision about your home. Whatever you decide, we will be ready to do the work right away.
Q: What if it takes longer than expected to find the problem? Do you charge extra?
A: Nope. We offer flat-rate pricing for troubleshooting. That means you don’t have to watch the clock while we work. We will charge the same flat-rate price even if the problem turns out to be harder to solve than originally anticipated.
Q: What kind of warranty do you provide for troubleshooting?
A: All of our troubleshooting is guaranteed. That means we will accurately identify the problem and provide a complete solution and warranty our work. Regardless of your budget, we will work with you to get your home as safe as possible.
Q: Do you repair appliances?
A: No, we leave that up to trained appliance repair techs. However, we can troubleshoot and solve any power issue leading up to your appliance. That means if your dryer, dishwasher, or hot tub is not getting correct power, we are the ones to fix it. In other words, we can troubleshoot and repair the power from your electrical panel all the way to your appliance, but not inside the appliance.
Q: Do you repair outdoor wiring issues?
A: Yes, we troubleshoot outdoor wire, circuits, and lights. And if, after troubleshooting, we find you have a bad circuit buried in the yard, we can repair it. We have special locating devices and tracers that make repairs possible, which is a good thing. Replacing the entire circuit can be expensive.